jdb casino Privacy Policy

To provide a secure and personalized experience at jdb casino, we need to collect certain information. We only collect what is strictly necessary. The core principle of our privacy policy is: less data, more protection.

Below is a detailed breakdown of the categories of information we collect:

Jdb casino collects information through several methods. Each approach is fully transparent and based on your consent. We never collect data in a hidden or deceptive manner.

• Direct Payment: Information you provide at registration — such as your name, phone number, email, and so on.
• Automatic Collection: Device and session information collected automatically while you use the platform.
• Verification Process: Documents and photos uploaded during KYC verification.
• Cookies & tracking: Using cookies to improve your experience on the website or app.
• Payment Gateway: Confirmation details received from payment providers during financial transactions.
• Support Contact: Information you share with us via live chat or email.

Jdb casino uses your data only for specific, legitimate purposes. We never use your information for unrelated or unauthorized activities. The key purposes are outlined below:

• For account creation, management, and verification.
• To process deposits, withdrawals, and financial transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and technical support.
• To personalise and improve your experience on the platform.
• To meet applicable legal and regulatory requirements.
• For monitoring and intervention related to Responsible Gaming.
• To send you promotional offers and bonuses (subject to your consent).

Jdb casino never sells your personal data or shares it with third parties for advertising purposes. However, certain limited sharing may be necessary to operate our services.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions.
• Legal authorities: We are legally required to provide data in response to court orders or government investigations.
• Technology Partners: Trusted technology providers for cloud hosting, security, and analytics services.
• Compliance agencies: Authorized agencies for Anti-Money Laundering (AML) and KYC verification.

Jdb casino uses cookies and similar tracking technologies on its website and app. These are used to remember your browsing preferences, maintain security, and improve platform performance.

• Essential cookies: For login sessions, security, and core functionality. The site cannot operate without these.
• Performance Cookies: To understand which pages are used most. All data is anonymized.
• Preference Cookies: To remember your language preference, theme, or game settings.
• Marketing Cookies: To show you personalised offers only where you have given your consent.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

Jdb casino applies the highest industry standards in technology and procedures to protect your data. Beyond the technology, our trained team stays constantly vigilant about data security.

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored in our databases is kept in encrypted form.
• Two-factor authentication (2FA) is available to help secure your account.
• Regular security audits and penetration testing are conducted.
• Internal staff are granted access only to the data they need to perform their role.
• Real-time alerts are active to detect and flag suspicious access attempts on our servers.

As a jdb casino user, you have several important rights over your own data. jdb casino fully respects these rights and is ready to assist with any request.

• Right of Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can request that we stop using your data for certain purposes.
• Right to Data Portability: You can export your data in a standard format and keep a copy for yourself.
• Right to object: You may object to your data being used for marketing or profiling purposes.

Jdb casino does not retain your data longer than necessary. How long data is kept depends on the type of data and applicable legal obligations.

• Account data is retained for the full duration that the account remains active.
• After account closure, data may be retained for up to 5 years where required by law.
• Financial transaction records are retained for up to 7 years to meet tax and regulatory requirements.
• Cookie and session data is typically deleted within 30 days to 1 year.
• Absent any legal obligation, data is removed within 30 days of receiving a deletion request.

Jdb casino strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

Jdb casino may update this privacy policy from time to time. Changes may be made due to service updates, new legal requirements, or technological improvements. For significant changes, we will notify you in advance via email or a platform notification.

• The "Last Updated" date at the top of this page will always reflect the most current version.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, please request that your account be closed.

For any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We are always ready to help.

• Email: [email protected]
• Live chat: available 24/7 within the platform.
• Response time: within 48 hours for general requests, and within 24 hours for urgent matters.